GSM5114

This course is largely a survey of concepts, principles, tools, and techniques widely used in production and service delivery organizations. It adopts as a unifying theme a consistent focus on process: its organizational dimensions, its analysis, its management and its improvement. While some important concepts require some math and statistics, Operations Management is not a quant course, per se. Indeed, you'll find that some of the softer ideas from organizational theory and behavior are equally important.

Atkinson Graduate School of Management

All Years

Spring Semester